Terms and conditions

PLEASE CHECK THE SIZE OF GLASS ORDERED IS THE SAME AS FOR YOUR STOVE. IF YOU ARE UNSURE PLEASE CHECK BEFORE ORDERING.

 

Items Cut to Order such as Glass/ rope etc:

We are unable to refund for unwanted items which have been cut to order.

 

Availability

All items ordered online should normally be in stock, or in the case of items cut to order, we would normally be able to produce these immediately. If however your items are not available immediately, we will inform you, and give the option of a full refund.

 

Delivery

We endeavour to ensure delivery of your purchase within 2 working days of cleared payment being received, however on rare occasions there may be a delay in delivery times due to third party couriers. For Highlands and Islands and overseas delivery may take slightly longer.

We will require your full contact details including phone number in order for the courier to deliver on time.

If you are unlikely to be home to receive delivery, please inform us of a safe place where the delivery can be left, however if you allow this, we cannot be responsible for and subsequent theft/ damage of the items. If you there is no one home to accept delivery, it may be necessary for you to collect from your local delivery depot.

 

Insurance

Your items will be fully insured against loss or damage in transit until the point of delivery.

 

Privacy

Our privacy policy is simple: We will not pass your details to any third party outside of the Replacement Stove Glass Group of Companies.

Any sensitive data including card/ payment information is fully secured and only accessible by the card processing organisations Sagepay or Paypal. We do not store such details on any of our systems.